BT Captive Walkin Drive 2023: BT Captive is conducting a Walkin Drive in the vibrant city of Kolkata, West Bengal, on the 3rd October 2023. This is an excellent opportunity, especially for freshers, as the company is offering positions for Trainee Customer Service roles. Whether you are a recent graduate or someone looking to start your career afresh, this opportunity is open to all, with no prior experience required. Any graduate can apply, making it inclusive and accessible. The salary offered ranges from 70,000 to 2 Lacs P.A., providing a competitive compensation package for newcomers. BT Captive operates in the IT Services and consulting industry, with a particular focus on the Customer Success, Service, and operations department.
This BT Captive Walkin Interview is a full-time and permanent role, falling under the Role Category of Customer Success, Service & Operations – Other. If you are eager to embark on a fulfilling career journey in the realm of IT Services and consulting, BT Captive’s Walkin Drive in Kolkata is a golden opportunity. Interested candidates can check the below sections.
BT Captive Walkin Interview – Overview
| Company Name | BT Captive |
| Job Role | Trainee Customer Service |
| Experience | Freshers |
| Qualifications | Any Graduate |
| Salary | 70,000-2 Lacs P.A. |
| Walkin Date | 3rd October 2023 |
| Industry Type | IT Services & Consulting |
| Department | Customer Success, Service & Operations |
| Employment Type | Full Time, Permanent |
| Role Category | Customer Success, Service & Operations – Other |
| Category | Walkin |
| Location | Kolkata, West Bengal |
BT Captive Walkin Drive 2023 – Roles and Responsibilities
- Comply with Service level agreements and take necessary actions in cases of over and under-delivery on service requests to manage customer perception and expectation as well as delivery costs.
- Ownership of / Accountability for Proposal development end-to-end and order management.
- Responsible for workflow activities of all Requests and order inquiries to completion.
- Confirm appropriate actions assigned to the service request and do regular follow-up in case of no response
- Perform Order request tool updates throughout the lifecycle of the order
- Raising and tracking of purchase orders related to service requests
- Order placement for Customer service requests
- Provide Experience in customer service in a Call Centre environment
- Good cross-cultural awareness to be able to effectively communicate with UK customers
- Exposure to Order management with the ability to recognize the customer’s needs
- Good self-management (Attendance/Break Management/Adherence/AHT/Wrap)
- PC literate with good system navigation skills
- Good Data input skills
- Good Problem solving
Preferred candidate profile
- Only Freshers are eligible( No Be/ B.TECH) no experienced candidates would be considered.
- Candidates need to be ok with all 5 days working from the office 24/7( Including Night shift) and rotational off and work from the office
- 2019 to 2023 pass-out graduate candidates are only eligible as its apprenticeship program
- Candidates should have excellent communication skills in English, very strong interpersonal skills, and a good thought process.
Perks and benefits
- Free side Pick and Drop facility up to 40 km.
- Salary to start with 15000 as a stipend.
Selection Process
- Communication test
- Ops round
- HR Round
Education
- UG: Any Graduate
BT Captive Walkin Drive Details
- Walkin Date: 3rd October 2023
- Walkin Time: 10:00 AM to 11:30 AM
BT Captive Walkin Drive Address
BT E services, DLF 2, Tower B, 7th floor, New Town, Kolkata- 700135.
For more information about BT Captive Walkin Drive in Kolkata or regarding the latest Walkins, visit our website Freshersnow.