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BT Group Walkin Drive – BT Group is conducting a Walkin Drive in Gurugram for the role of Trainee Customer Service Support Advisor, targeting freshers with qualifications such as BCA, B. Arch, B. Com, BAMS, B.B.A/ B.M.S, B.A, and B. Sc. This position offers a competitive annual package ranging from 2.5 to 2.75 Lacs P.A. The Walkin interview is scheduled for 3rd July 2024. For more information about BT Group Walkin Drive in Gurugram, check the below sections.
BT Group Walkin Drive 2024 – Overview
| Company Name | BT Group |
| Job Role | Trainee Customer Service Support Advisor |
| Experience | Freshers |
| Qualifications | BCA, B. Arch, B. Com, BAMS, B.B.A/ B.M.S, B.A, B. Sc |
| Package | 2.5 – 2.75 Lacs P.A. |
| Walkin Date | 3rd July 2024 |
| Industry Type | Telecom/ ISP |
| Department | Customer Success, Service & Operations |
| Employment Type | Full Time, Permanent |
| Role Category | Customer Success, Service & Operations – Other |
| Category | Walkin |
| Location | Gurugram |
BT Group Walkin Drive for Freshers – Responsibilities
- To ensure prompt and accurate information is provided with appropriate resolution.
- To achieve operational targets as defined by the process.
- To maintain queue levels to agreed SLA target levels.
- To achieve and maintain a good knowledge/capability of BT systems.
- When dealing with customers aspire to deliver an excellent customer experience via.
- Chats, back office, or on calls.
- To highlight to queue owners, line management, and offline support teams any issues in the queues that may affect customer satisfaction and share best practices within the team and across Digital Care teams.
BT Group Walkin Interview – Skills
- Excellent English verbal and written language skills along with good typing (minimum 40 speed) and multitasking skills
- Good questioning and listening skills
- Good empathy and customer ownership skills
- Good cross-cultural awareness to be able to effectively communicate with UK customers
- Good objection handling/diffusing/complaint handling skills
- Good customer interaction skills with the ability to recognize the customer’s needs
- Good self-management (Attendance/Break Management/Adherence/AHT/Wrap)
BT Group Walkin Drive 2024 Details
- Walkin Date: 3rd July 2024
- Walkin Time: 10.00 AM – 11.00 AM
- Walkin Address: 8th Floor, Big Audi, Tower C, Building No 14 Sector 24 & 25A, Gurugram 122016.
For more information about BT Group Walkin Drive 2024, follow our Freshersnow.com. for regular updates.