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Diebold Nixdorf Off Campus 2024 – Explore exciting career opportunities at Diebold Nixdorf Jobs 2024, Diebold Nixdorf invites applications for the role ofService Desk Specialist . Whether you’re a fresh graduate or have up to 8 years of experience, this role could be your perfect fit. Located in Hyderabad, these positions offer a gateway to a rewarding career in IT. For more information about Diebold Nixdorf Off Campus Drive 2024 check the below section.
Diebold Nixdorf Off Campus 2024-2025 Recruitment Drive for Associate
- Job Role: Associate Network Engineer
- Qualifications: Diploma
- Skills: Good business English skills (Written and spoken).
- Experience: 0 – 2 years
- Job Type: Full Time
- Location: Hyderabad
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| Diebold Nixdorf Off Campus 2024-2025 – Important Link |
| To Check & Apply for Diebold Nixdorf Off Campus 2024-2025 Recruitment Drive |
Apply for Job |
Diebold Nixdorf Off Campus 2024 Recruitment Drive for Associate Service Desk Coordinator
- Job Role: Associate Service Desk Coordinator
- Qualifications: Any Graduate
- Skills:
- Education or equivalent work experience is required.
- Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Service Desk Support.
- Good local/client language skills (Written and spoken) as well as business English skills (Written and spoken) are required.
- Experience: 0 – 2 years
- Job Type: Full Time
- Location: Hyderabad
|
| Diebold Nixdorf Off Campus 2024 – Important Link |
| To Check & Apply for Diebold Nixdorf Off Campus 2024 Recruitment Drive |
Apply for Job |
Diebold Nixdorf Recruitment 2024 – Overview
| Company Name |
Diebold Nixdorf |
| Job Role |
Service Desk Specialist (L1 / L2- International Voice Process) |
| Experience |
0 – 8 years |
| Qualifications |
Any Graduate |
| Category |
IT Jobs, Off Campus |
| Location |
Hyderabad |
| Website |
dieboldnixdorf.com |
Diebold Nixdorf Jobs 2024 – Responsibilities
- Answers inbound customer calls and/ or transforms information from any customer service channel into the ticket system.
- Checks to ensure reported incidents are covered by contract and that all caller information, including address details, are correct – retrieves customer agreement on cost if no contract exists.
- Engages with customers to further understand reported issues and provide guidance, according to solution tree and knowledge base protocol, to diagnose and solve incidents (that is, password resets, software configuration, etc).
- Uses remote tools to troubleshoot, analyze and resolve technical issues.
- When resolution is unsuccessful, escalates issues according to established procedure and informs customer of next steps.
- Monitors the Universal Work Queue (UWQ) revision of assigned tasks, creating and updating tickets to reflect changes (that is, cancelations, additional information).
- Informs manager or dedicated IRM team in case of customer escalations.
- Documents all activity and updates the appropriate knowledge management, reporting and other systems.
- Ensures high levels of customer satisfaction at all times.
Diebold Nixdorf Careers 2024 – Qualifications and Skills
- Education or equivalent work experience required.
- Minimum of 0 – 8 years of relevant experience or equivalent combination of education and experience in Service Desk Support.
- Good local/client’s language skills (Written and spoken) as well as business English skills (Written and spoken) required.
How to Apply for Diebold Nixdorf Off Campus Drive 2024?
| Diebold Nixdorf Job Openings 2024 – Important Link |
| To Apply for Diebold Nixdorf Off Campus Drive 2024 |
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