Expedia Group Off Campus 2024 Recruitment Drive for Freshers

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Expedia Group Off Campus Drive 2024 – Expedia Group is currently conducting its Off Campus Drive 2024 for the role of TPSP Associate, welcoming Freshers with any graduate degree. This presents an excellent opportunity for individuals looking to launch their careers in the IT industry. As part of the Expedia Group Off Campus 2024 recruitment, the company is actively seeking dynamic candidates to join its workforce. For more information about Expedia Group Jobs 2024, read the sections below.

Expedia Group Off Campus 2024 – Overview

Expedia Group Recruitment 2024 – Job Responsibilities

• Lead the resolution of high-profile service issues and priority escalations from identified sources.
• Assist in the development, testing, and communication of operational policies and procedures.
• Follows up with individual customers until the issue is resolved or handed off to the supporting team (as appropriate) to drive resolution.
• Assist customers in using the provided technology as appropriate to help customers with future interactions.
• Research, analyze, and resolve customer cases by using appropriate tools and resources to assess situations and craft resolutions appropriate while keeping ownership of the issue.
• Contact customers, travel partners, and internal teams via a multi-channel environment (e.g., voice, chat, email, case management, etc.).
• Handle queues for areas of responsibility to ensure response time goals are met.
• Research and analyze data from various sources related to customer and supplier issues.
• Identify problems, conduct root cause analysis, and propose forward-looking solutions.
• Document and provide executive reporting on individual issue outcomes as well as proposals for future prevention.
• Initiate contact with customers where appropriate to solve the issue completely and to add value.

Expedia Group Careers 2024 – Skills

• Excellent written and spoken English communication skills to assess customer needs and adjust communication style accordingly. Ability to explain complicated situations in simple terms.
• Strong analytical skills and creative problem-solving ability to include situational analysis and risk mitigation, to ensure the highest level of service is achieved
• Customer-centric attributes and traveler-focused with the ability to work effectively and professionally with both internal and external customers
• Contact center expertise.
• Ability to perform work activities requiring teaming, guiding, and influencing colleagues.
• Ability to adapt well to change and strong attention to detail.
• Ability to work in a fast-paced setting, and quickly learn processes and tools. Able to handle a high-stress environment.
• Shows good judgment and common sense. Skilled in fair and impartial discernment.
• Organized and thrives in a complex work environment, balancing multiple tasks and priorities.
• Strong technical skills and computer knowledge, including proficiency in Microsoft Office programs, tools supporting the operation, and case handling, with a preference for extensive knowledge of Expedia Inc.
• Tools, Amadeus & Sabre (GDS knowledge Proficiency with Website and Functionality).

How to Apply for Expedia Group Off Campus 2024?

To know more updates on Expedia Group Job Openings 2024, visit our Freshersnow.com website.