Firstsource Off Campus 2024 Recruitment Drive for Freshers

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Firstsource Off Campus 2024 – Firstsource is conducting an off-campus drive in 2024, offering exciting opportunities for freshers to join as Customer Service Associates in Mumbai. This recruitment drive is open to candidates with a Bachelor’s Degree. For more information about Firstsource Job Openings 2024 check the below section.

Firstsource Recruitment 2024 – Overview

Firstsource Jobs 2024 – Responsibilities

• Deliver excellent customer service within shifts assigned including prompt resolution of customer-related issues, complaints, inquiries, or challenges.
• Should be abreast of all the key process-related updates, SLAs, and individual performance eventually contributing to team performance.
• Grasp, Comprehend & clear the training period with relevant toll-gate scores
  Attend all team briefings/ meetings/ coachings on a timely basis.
• Be knowledgeable of regular process changes provided
• Seek guidance from the Team leader/ management and escalate when necessary or genuine needs arise.
• Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
• Adhere to the Company Code of Conduct & policies laid by the HR
• Handle inbound or outbound calls, chats, emails, or data from customers (depending on the process assigned)
• Connecting with customers, listening, understanding, ing, and empathizing with their issues to provide the best suitable resolution at first contact where possible.
• On occasions, you may have to deliver what is seen as not-so-positive news, however, make sure that a customer understands the reasoning behind decisions that are made.
• Act as a team player and coordinate work respectfully with fellow members in coordination.
• Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
• Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
• Work towards targets set, manage own time, and prioritize tasks to meet through expected work discipline as a professional.
• Work closely with the team leader by implementing the coaching aspects discussed for self and career development

Firstsource Careers 2024 – Qualifications and Skills

• Willingness to work in rotating shifts (including night shifts).
• Communicate effectively, both orally and in writing.
• Flexibility to meet business requirements and fluctuating workload.
• Organize, prioritize, and schedule work assignments.
• Hardworking and Smart working attitude with openness to feedback.
• Have an acceptable typing speed of at least 22 WPM/ 90% Accuracy.
• Bachelor’s Degree.

How to Apply for Firstsource Off Campus 2024?

Ensure all candidates have received the necessary details regarding the Firstsource Off Campus 2024 Recruitment Drive for Freshers by visiting our website FreshersNow.Com.