ICE Mortgage Technology Recruitment 2021 | Technical Support Analyst Jobs in Pune

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ICE Mortgage Technology Recruitment 2021 – www.icemortgagetechnology.com | Technical Support Analyst Jobs in Pune: If you are the one looking for ICE Mortgage Technology Jobs then go ahead and check out this complete article. The HR Team of the company has announced the ICE Mortgage Technology Recruitment 2021 Drive to select the desired candidates for the Technical Support Analyst Role in Pune. Moreover, the ICE Mortgage Technology Eligibility Criteria includes Bachelor’s Degree or equivalent as educational qualification. Hence, all the Fresher or 1 Year experienced candidates can directly hit the below-provided link to finish the registration process without any hindrance. All the best for your future endeavors.

ICE Mortgage Technology Recruitment 2021 – Information

ICE Mortgage Technology Eligibility Criteria

To apply for ICE Mortgage Technology Careers/ ICE Mortgage Technology Vacancies aspirants should satisfy the ICE Mortgage Technology Eligibility Criteria.

• Fresher or 1-year experience and a Bachelor Degree or equivalent with excellent Communication skills, Fair, Trustworthy
• Communicates Effectively: Develops and delivers, by written and oral communications, information that is clear, salient, and audience-appropriate, Listens attentively, Adapts communication style to the audience and setting
• Communicates effectively in large and small groups, and one-to-one
• Deliver salient information and complete solutions with confidence
• Customer Focus: Exhibits a sense of dedication to meeting the expectations and requirements of the customer

ICE Mortgage Technology Jobs | Technical Support Analyst Roles and Responsibilities

The Customer Support Analyst acts as a support resource to our customer base utilizing Ellie Mae’s products, services, platform technologies, and workflows. Also, endeavors to deliver complete resolutions in a timely and consistent manner to address our customers’ questions, concerns, and errors encountered in their use of, and interaction with Ellie Mae products and services within their business.

Key Responsibilities

• Develop and effectively apply learned technical and domain expertise to assist customers in the intended and proper use of Ellie Mae software solutions
• Resolve technical problems reported by the customer to the agent in a timely manner with minimal assistance for 85% of all cases assigned at six-months tenure in the role while maintaining a satisfactory level of customer satisfaction
• Support and drive service level attainment to departmental standards
• Strive for first-call resolution, balancing completeness of resolution and quality of service while maintaining appropriate technical escalation rates in accordance with departmental standards
• Have awareness for, and develop recognition of systemic customer-impacting problems, and respond appropriately per departmental procedure
• Understand and follow company and departmental guidelines and policies for customer interaction/ customer service
• Adopt and exhibit core behaviors toward teamwork and professionalism as defined by the departmental standard
• Manage customer interactions as set forth by department policy and procedure
• Adhere to schedule as set forth by management
• Manage case backlog to departmental standards
• Thoroughly and accurately document details of all customer interactions inappropriate case management system

Steps To Apply for ICE Mortgage Technology Recruitment 2021

• Priorly all the aspirants should open the official site @ www.icemortgagetechnology.com
• Then the Home Page gets displayed on the screen
• By scrolling down the page candidates can observe the “Careers” Tab
• Press on that and the new page gets opened
• There the aspirants can find the “Search Jobs” button
• Give a click on that and the list of ICE Mortgage Technology Jobs/ ICE Mortgage Technology Careers/ ICE Mortgage Technology Vacancies appears
• Open the Technical Support Analyst Role and go through the detailed information carefully
• If the aspirants are interested and met with the arranged ICE Mortgage Technology Eligibility Criteria then click on the “Apply for this Job” button to finish the registration process

Hope the gathered details on ICE Mortgage Technology Recruitment 2021 are useful. Do follow our web portal @ FreshersNow.Com on a regular basis to get the time to time updates.