iOPEX Technologies Recruitment 2022 for Freshers, Experienced in Bangalore

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iOPEX Technologies Recruitment 2022 for Freshers, Experienced in Bangalore at iopex.com: Are you ready to make your ambitions a reality? if so, check this article to know about it. The iOPEX Technologies recruiters are looking for talented and capable technologists to take your career to the next level. Candidates with strong backgrounds have demonstrable management skills are preferable to apply for the Network Engineer Job Openings. This position is responsible for technical troubleshooting and leadership skills to be able to recover from complex network problems to restore service. Grab this chance to get to know the process to apply for iOPEX Technologies Recruitment 2022. And also get a direct link to apply for the iOPEX Technologies Job Opportunities. Kindly follow us on a regular basis to get the latest updates on iOPEX Technologies Careers.

iOPEX Technologies Recruitment 2022 for Freshers, Experienced in Bangalore

iOPEX Technologies Responsibilities

• Contribute to Global Customer Service Center’s goals of providing world-class customer service.
• Work closely with internal and external technical teams/ organizations and leadership to resolve customer issues.
• Ensure world-class customer satisfaction through proactive communication of all problems.
• Act as an interface to customers, accepting trouble reports and dispatching them to appropriate personnel and/ or carriers.
• Actively troubleshoot and diagnose problems using industry-standard tools such as Iris, Wireshark.
• Interact with internal/ external teams/ vendors and customers to report events and/ or the resolution of events.
• Escalate or hand off tickets to appropriate groups or centers.
• Ability to fully document information in the Trouble Ticketing application.
• Possess excellent communication skills.
• Utilize tools available – manuals, web-based documentation, and lab
• Ability to follow instructions – both written and verbal.
• Ensure problems are satisfactorily resolved in a timely manner with a focus on providing a high level of support for all customers to contribute to positive customer satisfaction.
• Utilize different technologies such as smart chat, Nuance (customer chat), Q messenger.
• Support leadership in transitioning in new deals (Gatekeeper Requests) and writing desk-level procedures for the team.
• Train new agents on customer service, tools, and process and procedure.

iOPEX Technologies Eligibility Criteria

• Worked with routers, switches, VOIP, WAN, LAN (Cisco, Edgewater)
• Worked with network topologies such as ISDN, Frame Relay, T1, T3, DS3, ATM, OC-N, SONET, DWDM, and xDSL.
• Worked with different protocols such as TCP/ IP, ICMP, UDP, SNMP, SMTP, RIP, OSPF, EIGRP, BGP, MGCP, H323, SIP
• Familiar with network monitoring tools and ticketing systems such as Remedy, Netcool, HP Openview, SMARTS, Prognosis, and CA Unicenter
• Understanding of LAN and WAN Internetworking Devices Functions of Internetworking, Linking Devices (Routers, Switches, and Gateways. Configuring, Routing IP Addresses, and Subnetting.
• Desired experience with Internet services such as DNS, Radius, etc.
• Required Intermediate level knowledge working within configuring Cisco Router and Switches as well as Ribbon (Edgewater routers), experience with Cisco Unified Communication System, VoIP Gateways, and Unified Messaging.
• Desired knowledge working with the following
• Web caching, Content networking, Video over IP, and TDM Switches.
• Working experience with multi-vendor firewall and VPN devices such as Cisco PIX, ASA, ACS, Check Point, Netscreen, Nortel Contivity, etc.

iOPEX Technologies Careers | Qualifications & Competence

• Bachelor of Engineering/ Bachelor of Technology or equivalent.
• Multiple certifications are desired including but not limited to the following: CCNA, CCNP, CCVP, and CCIE.
• Excellent Customer Service Skills.
• Excellent Written and Verbal Communication Skills
• Self-managing, self-directing
• Quick to Learn New Skills
• Team Worker
• Intermediate to Advanced Analytical Skills
• Persistent with Tasks
• Calm and Patient Under Pressure
• Knowledge of Customer Networks including any and all technologies.
• Proficient in multitasking.

How to apply for iOPEX Technologies Recruitment 2022?

• Firstly, visit the official site @ www.iopex.com.
• The home page of iOPEX Technologies will be displayed on the screen.
• Click on the careers tab from the top of the home page.
• Then give it a click on the view openings tab.
• The Current Job Opportunities will be displayed on the screen.
• Search for the Network Engineer Openings in Bangalore, India.
• Open the required notification by clicking on the apply tab.
• Check qualifications and other responsibilities.
• Candidates may apply for the iOPEX Technologies Job Openings if interested.
• To apply, click on the ‘apply’ tab and complete the submission process.

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