Microsoft Dynamics CRM MCQs and Answers with Explanation: The current article is completely about the Microsoft Dynamics CRM Quiz. If you are looking for an MNC job, you should prepare with these Microsoft CRM Multiple Choice Questions and Answers. Move forward and take the Microsoft Dynamics CRM Quiz/ Microsoft CRM MCQ Questions for reference purposes. You can also check the Top Microsoft CRM Multiple Choice Questions and Answers that IT recruiters ask in various placements/interviews.
Microsoft Dynamics CRM MCQs
Microsoft Dynamics CRM (Customer Relationship Management) is an essential tool for businesses to effectively manage customer interactions and improve overall customer experience. It helps companies automate their sales processes, track customer data, and generate insightful reports to make data-driven decisions. As the use of Microsoft Dynamics CRM becomes increasingly prevalent, candidates should be thorough in the Microsoft Dynamics CRM concept. Hence, to be up to date kindly check out these Microsoft Dynamics CRM Quiz Questions in your free to enhance your knowledge.
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Microsoft Dynamics CRM Multiple Choice Questions
| Quiz Name | Microsoft CRM Quiz |
| Exam Type | MCQ (Multiple Choice Questions) |
| Category | Technical Quiz |
| Mode of Quiz | Online |
Top 65 MS Dynamics Objective Questions and Answers | Practice Online Quiz
1. Which of the following best describes Microsoft CRM?
a) A project management software
b) A customer relationship management software
c) A data analysis software
d) A video editing software
Answer: b) A customer relationship management software.
Explanation: Microsoft CRM stands for Microsoft Customer Relationship Management, and it is a software application used to manage customer interactions and data.
2. What is the primary purpose of Microsoft CRM?
a) To automate sales processes
b) To create marketing campaigns
c) To manage customer data
d) To generate financial reports
Answer: c) To manage customer data.
Explanation: The primary purpose of Microsoft CRM is to store and manage customer data, including contact information, buying history, and customer preferences.
3. Which of the following is NOT a feature of Microsoft CRM?
a) Lead management
b) Customer service management
c) Project management
d) Sales forecasting
Answer: c) Project management.
Explanation: While Microsoft CRM offers a range of features to manage sales, marketing, and customer service, it does not provide tools for project management.
4. Which of the following best describes Microsoft Dynamics 365?
a) A project management software
b) A customer relationship management software
c) A data analysis software
d) A video editing software
Answer: b) A customer relationship management software.
Explanation: Microsoft Dynamics 365 is a cloud-based enterprise resource planning and customer relationship management software application.
5. Which of the following is NOT a module in Microsoft Dynamics 365?
a) Sales
b) Marketing
c) Customer service
d) Finance
Answer: d) Finance.
Explanation: Microsoft Dynamics 365 includes modules for sales, marketing, and customer service, but it does not offer a module for finance.
6. Which of the following best describes the purpose of the Sales module in Microsoft Dynamics 365?
a) To manage customer data
b) To automate sales processes
c) To create marketing campaigns
d) To generate financial reports
Answer: b) To automate sales processes.
Explanation: The Sales module in Microsoft Dynamics 365 provides tools to automate sales processes, such as lead and opportunity management, quote and order management, and sales forecasting.
7. Which of the following best describes the purpose of the Marketing module in Microsoft Dynamics 365?
a) To manage customer data
b) To automate sales processes
c) To create marketing campaigns
d) To generate financial reports
Answer: c) To create marketing campaigns.
Explanation: The Marketing module in Microsoft Dynamics 365 provides tools to create and manage marketing campaigns, such as email marketing, social media marketing, and event management.
8. Which of the following best describes the purpose of the Customer Service module in Microsoft Dynamics 365?
a) To manage customer data
b) To automate sales processes
c) To create marketing campaigns
d) To provide customer service and support
Answer: d) To provide customer service and support.
Explanation: The Customer Service module in Microsoft Dynamics 365 provides tools to manage customer service and support, including case management, knowledge management, and service level agreements.
9. Which of the following best describes the purpose of the Field Service module in Microsoft Dynamics 365?
a) To manage customer data
b) To automate sales processes
c) To create marketing campaigns
d) To manage field service operations
Answer: d) To manage field service operations.
Explanation: The Field Service module in Microsoft Dynamics 365 provides tools to manage field service operations, including work order management, scheduling and dispatch, and inventory management.
10. Which of the following best describes the purpose of the Finance and Operations module in Microsoft Dynamics 365?
a) To manage customer data
b) To automate sales processes
c) To create marketing campaigns
d) To manage financial and operational processes
Answer: d) To manage financial and operational processes.
Explanation: The Finance and Operations module in Microsoft Dynamics 365 provides tools to manage financial and operational processes, including financial management, supply chain management, project management, and human resources management.
11. Which of the following best describes the purpose of the Project Service Automation module in Microsoft Dynamics 365?
a) To manage customer data
b) To automate sales processes
c) To create marketing campaigns
d) To manage project service operations
Answer: d) To manage project service operations.
Explanation: The Project Service Automation module in Microsoft Dynamics 365 provides tools to manage project service operations, including project planning, resource management, time and expense management, and project billing.
12. Which of the following best describes the purpose of the Talent module in Microsoft Dynamics 365?
a) To manage customer data
b) To automate sales processes
c) To create marketing campaigns
d) To manage human resources operations
Answer: d) To manage human resources operations.
Explanation: The Talent module in Microsoft Dynamics 365 provides tools to manage human resources operations, including talent acquisition, onboarding, performance management, and training and development.
13. Which of the following is NOT a benefit of using Microsoft CRM?
a) Improved customer satisfaction
b) Increased sales revenue
c) Reduced marketing costs
d) Improved employee productivity
Answer: c) Reduced marketing costs. Explanation: While Microsoft CRM can help improve marketing effectiveness, it is not primarily designed to reduce marketing costs.
14. Which of the following is a common use case for Microsoft CRM?
a) Managing inventory levels
b) Creating video content
c) Managing customer data
d) Analyzing financial data
Answer: c) Managing customer data.
Explanation: Microsoft CRM is primarily used for managing customer data, including contact information, buying history, and customer preferences.
15. Which of the following is a feature of Microsoft CRM that can help improve sales effectiveness?
a) Lead scoring
b) Social media monitoring
c) Website analytics
d) Graphic design tools
Answer: a) Lead scoring.
Explanation: Lead scoring is a feature in Microsoft CRM that helps sales teams prioritize leads based on their likelihood to convert into customers, which can improve sales effectiveness.
16. Which of the following is a feature of Microsoft CRM that can help improve customer service?
a) Email marketing
b) Case management
c) Sales forecasting
d) Event management
Answer: b) Case management.
Explanation: Case management is a feature in Microsoft CRM that helps customer service teams manage customer inquiries and issues, which can improve customer service effectiveness.
17. Which of the following is a feature of Microsoft CRM that can help improve marketing effectiveness?
a) Quote and order management
b) Email marketing
c) Work order management
d) Time and expense management
Answer: b) Email marketing.
Explanation: Email marketing is a feature in Microsoft CRM that helps marketing teams create and send targeted email campaigns, which can improve marketing effectiveness.
18. Which of the following is a benefit of using Microsoft Dynamics 365?
a) Access to cloud-based services
b) Increased employee turnover
c) Reduced customer retention
d) Increased marketing costs
Answer: a) Access to cloud-based services.
Explanation: Microsoft Dynamics 365 is a cloud-based software application, which allows users to access their data and applications from anywhere with an internet connection.
19. Which of the following is a key difference between Microsoft CRM and Microsoft Dynamics 365?
a) Microsoft CRM is cloud-based, while Microsoft Dynamics 365 is desktop-based
b) Microsoft CRM is a standalone software, while Microsoft Dynamics 365 is an enterprise resource planning software
c) Microsoft CRM is designed for small businesses, while Microsoft Dynamics 365 is designed for large enterprises
d) Microsoft CRM and Microsoft Dynamics 365 are the same software with different names
Answer: b) Microsoft CRM is a standalone software, while Microsoft Dynamics 365 is an enterprise resource planning software.
Explanation: Microsoft CRM is a standalone software application designed for managing customer data and improving sales, marketing, and customer service effectiveness. Microsoft Dynamics 365 is a comprehensive enterprise resource planning software that includes CRM functionality as well as tools for managing financial and operational processes, human resources, and project service operations.
20. Which of the following is a feature of Microsoft Dynamics 365 Sales?
a) Project management
b) Resource management
c) Sales forecasting
d) Payroll management
Answer: c) Sales forecasting.
Explanation: Microsoft Dynamics 365 Sales provides tools for managing sales processes, including lead and opportunity management, sales forecasting, and sales analytics.
21. Which of the following is a feature of Microsoft Dynamics 365 Marketing?
a) Order management
b) Social media monitoring
c) Case management
d) Email marketing
Answer: d) Email marketing.
Explanation: Microsoft Dynamics 365 Marketing provides tools for creating and sending targeted email campaigns, as well as managing event registration and attendee tracking.
22. Which of the following is a feature of Microsoft Dynamics 365 Customer Service?
a) Supply chain management
b) Project management
c) Case management
d) Human resources management
Answer: c) Case management.
Explanation: Microsoft Dynamics 365 Customer Service provides tools for managing customer inquiries and issues, including case management, knowledge management, and service analytics.
23. Which of the following is a feature of Microsoft Dynamics 365 Field Service?
a) Sales forecasting
b) Case management
c) Resource scheduling
d) Social media monitoring
Answer: c) Resource scheduling.
Explanation: Microsoft Dynamics 365 Field Service provides tools for managing field service operations, including resource scheduling, work order management, and inventory management.
24. Which of the following is a feature of Microsoft Dynamics 365 Finance?
a) Sales forecasting
b) Human resources management
c) Project management
d) Financial management
Answer: d) Financial management.
Explanation: Microsoft Dynamics 365 Finance provides tools for managing financial processes, including accounting, financial reporting, and budgeting.
25. Which of the following is a feature of Microsoft Dynamics 365 Supply Chain Management?
a) Sales forecasting
b) Human resources management
c) Project management
d) Supply chain management
Answer: d) Supply chain management.
Explanation: Microsoft Dynamics 365 Supply Chain Management provides tools for managing supply chain processes, including inventory management, warehouse management, and logistics management.
26. Which of the following is a feature of Microsoft Dynamics 365 Business Central?
a) Sales forecasting
b) Human resources management
c) Project management
d) Financial management
Answer: d) Financial management.
Explanation: Microsoft Dynamics 365 Business Central is a cloud-based software application that provides tools for managing financial processes, including accounting, financial reporting, and budgeting.
27. Which of the following is a feature of Microsoft Dynamics 365 Human Resources?
a) Sales forecasting
b) Human resources management
c) Project management
d) Financial management
Answer: b) Human resources management.
Explanation: Microsoft Dynamics 365 Human Resources provides tools for managing human resources processes, including talent acquisition, onboarding, performance management, and training and development.
28. Which of the following is an advantage of using Microsoft Dynamics 365 Customer Insights?
a) Improved customer service
b) Increased marketing costs
c) Reduced customer satisfaction
d) Reduced customer churn
Answer: d) Reduced customer churn.
Explanation: Microsoft Dynamics 365 Customer Insights provides tools for analyzing customer data and insights, which can help businesses improve customer engagement and reduce customer churn.
29. Which of the following is a benefit of using Microsoft Dynamics 365 Sales?
a) Reduced customer satisfaction
b) Increased marketing costs
c) Improved sales effectiveness
d) Reduced employee productivity
Answer: c) Improved sales effectiveness.
Explanation: Microsoft Dynamics 365 Sales provides tools for managing sales processes, including lead and opportunity management, sales forecasting, and sales analytics, which can improve sales effectiveness.
30. Which of the following is an advantage of using Microsoft Dynamics 365 Marketing?
a) Reduced customer churn
b) Increased employee productivity
c) Increased marketing costs
d) Reduced customer satisfaction
Answer: a) Reduced customer churn.
Explanation: Microsoft Dynamics 365 Marketing provides tools for creating and sending targeted email campaigns, as well as managing event registration and attendee tracking, which can help businesses improve customer engagement and reduce customer churn.
31. Which of the following is a benefit of using Microsoft Dynamics 365 Customer Service?
a) Increased marketing costs
b) Reduced customer satisfaction
c) Improved customer service
d) Reduced employee productivity
Answer: c) Improved customer service.
Explanation: Microsoft Dynamics 365 Customer Service provides tools for managing customer inquiries and issues, including case management, knowledge management, and service analytics, which can improve customer service.
32. Which of the following is a benefit of using Microsoft Dynamics 365 Field Service?
a) Reduced customer satisfaction
b) Increased employee productivity
c) Increased marketing costs
d) Improved field service operations
Answer: d) Improved field service operations.
Explanation: Microsoft Dynamics 365 Field Service provides tools for managing field service operations, including resource scheduling, work order management, and inventory management, which can improve field service operations.
33. Which of the following is a benefit of using Microsoft Dynamics 365 Finance?
a) Reduced employee productivity
b) Increased marketing costs
c) Improved financial management
d) Reduced customer satisfaction
Answer: c) Improved financial management.
Explanation: Microsoft Dynamics 365 Finance provides tools for managing financial processes, including accounting, financial reporting, and budgeting, which can improve financial management.
34. Which of the following is a benefit of using Microsoft Dynamics 365 Supply Chain Management?
a) Reduced employee productivity
b) Increased marketing costs
c) Improved supply chain management
d) Reduced customer satisfaction
Answer: c) Improved supply chain management.
Explanation: Microsoft Dynamics 365 Supply Chain Management provides tools for managing supply chain processes, including inventory management, warehouse management, and logistics management, which can improve supply chain management.
35. Which of the following is a benefit of using Microsoft Dynamics 365 Business Central?
a) Reduced employee productivity
b) Increased marketing costs
c) Improved financial management
d) Reduced customer satisfaction
Answer: c) Improved financial management.
Explanation: Microsoft Dynamics 365 Business Central is a cloud-based software application that provides tools for managing financial processes, including accounting, financial reporting, and budgeting, which can improve financial management.
36. Which of the following is a benefit of using Microsoft Dynamics 365 Human Resources?
a) Reduced employee productivity
b) Increased marketing costs
c) Improved human resources management
d) Reduced customer satisfaction
Answer: c) Improved human resources management.
Explanation: Microsoft Dynamics 365 Human Resources provides tools for managing human resources processes, including talent acquisition, onboarding, performance management, and training and development, which can improve human resources management.
37. Which of the following is a benefit of using Microsoft Dynamics 365 Project Operations?
a) Reduced employee productivity
b) Increased marketing costs
c) Improved project management
d) Reduced customer satisfaction
Answer: c) Improved project management.
Explanation: Microsoft Dynamics 365 Project Operations provides tools for managing project operations, including project planning, resource management, time and expense management, and project accounting, which can improve project management.
38. Which of the following is a benefit of using Power Automate in Microsoft Dynamics 365?
a) Increased manual work
b) Reduced productivity
c) Improved business process automation
d) Increased error rates
Answer: c) Improved business process automation.
Explanation: Power Automate in Microsoft Dynamics 365 provides tools for automating business processes, which can reduce manual work, increase productivity, and reduce error rates.
39. Which of the following is a benefit of using Power BI in Microsoft Dynamics 365?
a) Increased data security
b) Reduced data insights
c) Improved data visualization
d) Reduced data analytics
Answer: c) Improved data visualization.
Explanation: Power BI in Microsoft Dynamics 365 provides tools for visualizing and analyzing data, which can improve data insights and enable better decision-making.
40. Which of the following is a benefit of using Power Apps in Microsoft Dynamics 365?
a) Reduced app development time
b) Increased app complexity
c) Reduced app functionality
d) Increased app maintenance costs
Answer: a) Reduced app development time.
Explanation: Power Apps in Microsoft Dynamics 365 provides tools for building custom business applications, which can reduce app development time and enable businesses to tailor their apps to their specific needs.
41. Which of the following is a benefit of using Microsoft Dynamics 365 for Sales Insights?
a) Reduced sales productivity
b) Increased marketing costs
c) Improved sales performance
d) Reduced customer satisfaction
Answer: c) Improved sales performance.
Explanation: Microsoft Dynamics 365 for Sales Insights provides tools for analyzing sales data and providing sales intelligence, which can improve sales performance.
42. Which of the following is a benefit of using Microsoft Dynamics 365 for Customer Service Insights?
a) Reduced customer satisfaction
b) Increased marketing costs
c) Improved customer service
d) Reduced employee productivity
Answer: c) Improved customer service.
Explanation: Microsoft Dynamics 365 for Customer Service Insights provides tools for analyzing customer service data and providing customer service intelligence, which can improve customer service.
43. Which of the following is a benefit of using Microsoft Dynamics 365 for Marketing Insights?
a) Reduced marketing costs
b) Increased customer churn
c) Reduced marketing effectiveness
d) Increased customer satisfaction
Answer: a) Reduced marketing costs.
Explanation: Microsoft Dynamics 365 for Marketing Insights provides tools for analyzing marketing data and providing marketing intelligence, which can reduce marketing costs by enabling more targeted and effective marketing campaigns.
44. Which of the following is a benefit of using Microsoft Dynamics 365 for Finance Insights?
a) Reduced financial management
b) Increased employee productivity
c) Improved financial analytics
d) Reduced customer satisfaction
Answer: c) Improved financial analytics.
Explanation: Microsoft Dynamics 365 for Finance Insights provides tools for analyzing financial data and providing financial intelligence, which can improve financial analytics and enable better financial decision-making.
45. Which of the following is a benefit of using Microsoft Dynamics 365 for Supply Chain Insights?
a) Reduced supply chain management
b) Increased employee productivity
c) Improved supply chain analytics
d) Reduced customer satisfaction
Answer: c) Improved supply chain analytics.
Explanation: Microsoft Dynamics 365 for Supply Chain Insights provides tools for analyzing supply chain data and providing supply chain intelligence, which can improve supply chain analytics and enable better supply chain decision-making.
46. Which of the following is a benefit of using Microsoft Dynamics 365 for Retail?
a) Reduced customer loyalty
b) Increased retail costs
c) Improved retail management
d) Reduced employee productivity
Answer: c) Improved retail management.
Explanation: Microsoft Dynamics 365 for Retail provides tools for managing retail operations, including point of sale, inventory management, and customer engagement, which can improve retail management.
47. Which of the following is a benefit of using Microsoft Dynamics 365 for Field Service?
a) Reduced field service productivity
b) Increased field service costs
c) Improved field service management
d) Reduced customer satisfaction
Answer: c) Improved field service management.
Explanation: Microsoft Dynamics 365 for Field Service provides tools for managing field service operations, including scheduling, resource management, and asset management, which can improve field service management.
48. Which of the following is a benefit of using Microsoft Dynamics 365 for Project Service Automation?
a) Reduced project service productivity
b) Increased project service costs
c) Improved project service management
d) Reduced customer satisfaction
Answer: c) Improved project service management.
Explanation: Microsoft Dynamics 365 for Project Service Automation provides tools for managing project service operations, including project planning, resource management, and project accounting, which can improve project service management.
49. What is the primary purpose of the Microsoft Dynamics 365 Sales app?
a) To manage customer service operations
b) To manage sales operations
c) To manage marketing operations
d) To manage financial operations
Answer: b) To manage sales operations.
Explanation: The primary purpose of the Microsoft Dynamics 365 Sales app is to manage sales operations, including lead and opportunity management, sales forecasting, and sales process automation.
50. What is the primary purpose of the Microsoft Dynamics 365 Marketing app?
a) To manage customer service operations
b) To manage sales operations
c) To manage marketing operations
d) To manage financial operations
Answer: c) To manage marketing operations.
Explanation: The primary purpose of the Microsoft Dynamics 365 Marketing app is to manage marketing operations, including campaign management, lead scoring, and marketing automation.
51. What is the primary purpose of the Microsoft Dynamics 365 Customer Service app?
a) To manage customer service operations
b) To manage sales operations
c) To manage marketing operations
d) To manage financial operations
Answer: a) To manage customer service operations.
Explanation: The primary purpose of the Microsoft Dynamics 365 Customer Service app is to manage customer service operations, including case management, knowledge management, and customer self-service.
52. What is the primary purpose of the Microsoft Dynamics 365 Field Service app?
a) To manage field service operations
b) To manage sales operations
c) To manage marketing operations
d) To manage financial operations
Answer: a) To manage field service operations.
Explanation: The primary purpose of the Microsoft Dynamics 365 Field Service app is to manage field service operations, including work order management, scheduling, and resource management.
53. What is the primary purpose of the Microsoft Dynamics 365 Finance app?
a) To manage customer service operations
b) To manage sales operations
c) To manage marketing operations
d) To manage financial operations
Answer: d) To manage financial operations.
Explanation: The primary purpose of the Microsoft Dynamics 365 Finance app is to manage financial operations, including general ledger, accounts payable, accounts receivable, and budgeting.
54. Which of the following modules is included in Microsoft Dynamics 365 Human Resources?
a) Talent management
b) Project management
c) Inventory management
d) Sales management
Answer: a) Talent management.
Explanation: Microsoft Dynamics 365 Human Resources includes modules for talent management, including recruiting, onboarding, performance management, and learning and development.
55. Which of the following modules is included in Microsoft Dynamics 365 for Finance and Operations?
a) Talent management
b) Project management
c) Inventory management
d) Sales management
Answer: c) Inventory management.
Explanation: Microsoft Dynamics 365 for Finance and Operations includes modules for inventory management, including inventory control, warehouse management, and procurement.
56. Which of the following modules is included in Microsoft Dynamics 365 for Project Service Automation?
a) Talent management
b) Project management
c) Inventory management
d) Sales management
Answer: b) Project management.
Explanation: Microsoft Dynamics 365 for Project Service Automation includes modules for project management, including project planning, resource management, and project accounting.
57. Which of the following modules is included in Microsoft Dynamics 365 for Sales?
a) Talent management
b) Project management
c) Inventory management
d) Sales management
Answer: d) Sales management.
Explanation: Microsoft Dynamics 365 for Sales includes modules for sales management, including lead and opportunity management, sales forecasting, and sales process automation.
58. Which of the following modules is included in Microsoft Dynamics 365 for Marketing?
a) Talent management
b) Project management
c) Inventory management
d) Sales management
Answer: c) Inventory management.
Explanation: Microsoft Dynamics 365 for Marketing includes modules for marketing management, including campaign management, lead scoring, and marketing automation.
59. Which of the following modules is included in Microsoft Dynamics 365 for Customer Service?
a) Talent management
b) Project management
c) Inventory management
d) Service management
Answer: d) Service management.
Explanation: Microsoft Dynamics 365 for Customer Service includes modules for service management, including case management, knowledge management, and customer self-service.
60. Which of the following modules is included in Microsoft Dynamics 365 for Field Service?
a) Talent management
b) Project management
c) Inventory management
d) Service management
Answer: d) Service management.
Explanation: Microsoft Dynamics 365 for Field Service includes modules for service management, including work order management, scheduling, and resource management.
61. Which of the following modules is included in Microsoft Dynamics 365 for Finance?
a) Talent management
b) Project management
c) Inventory management
d) Financial management
Answer: d) Financial management.
Explanation: Microsoft Dynamics 365 for Finance includes modules for financial management, including general ledger, accounts payable, accounts receivable, and budgeting.
62. Which of the following is a benefit of using Microsoft Dynamics 365 for Sales?
a) Reduced sales productivity
b) Increased sales costs
c) Improved sales management
d) Reduced customer loyalty
Answer: c) Improved sales management.
Explanation: Microsoft Dynamics 365 for Sales provides tools for managing sales processes, which can improve sales management and increase revenue.
63. Which of the following is a benefit of using Microsoft Dynamics 365 for Marketing?
a) Reduced marketing productivity
b) Increased marketing costs
c) Improved marketing management
d) Reduced customer engagement
Answer: c) Improved marketing management.
Explanation: Microsoft Dynamics 365 for Marketing provides tools for managing marketing campaigns, which can improve marketing management and increase customer engagement.
64. Which of the following is a benefit of using Microsoft Dynamics 365 for Customer Service?
a) Reduced customer satisfaction
b) Increased customer service costs
c) Improved customer service management
d) Reduced customer loyalty
Answer: c) Improved customer service management.
Explanation: Microsoft Dynamics 365 for Customer Service provides tools for managing customer service processes, which can improve customer service management and increase customer satisfaction.
65. Which of the following is a benefit of using Microsoft Dynamics 365 for Finance and Operations?
a) Reduced productivity
b) Increased financial management costs
c) Improved financial management
d) Reduced customer satisfaction
Answer: c) Improved financial management.
Explanation: Microsoft Dynamics 365 for Finance and Operations provides tools for managing financial processes, which can improve financial management and increase operational efficiency.
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