Nuance Communications Recruitment 2021 | Associate SRC Engineer Openings in Pune

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Nuance Communications Recruitment 2021 @ nuance.com | Associate SRC Engineer Openings in Pune: Are you ready to pursue your passion at Nuance? If yes, then check out this complete article. Here is information on the latest Nuance Communications Recruitment 2021 Drive announced by the HR Team. Recently, they had declared the Nuance Communications Job Openings for the Associate SRC Engineer Role in Pune. To apply for this Nuance Recruitment 2021, 0-3 years of experienced aspirants should possess a Bachelor’s degree or equivalent demonstrated work experience and should be willing to work full-time. Also, to complete the Nuance Communications Registration Process online, aspirants can give a click on the below-provided link. Hence, we suggest all the candidates who are looking for Freshers Jobs to utilize this chance.

Moreover, for comfortable access to the candidates, we arranged extra information like Nuance Communications Eligibility Criteria, Skills & Responsibilities of Associate SRC Engineer, Nuance Communications Salary details, and stepwise procedure to complete the Nuance Communications Registration Process Online. All the Best!!!

Nuance Communications Recruitment 2021 – Information

Nuance Job Description | Associate SRC Engineer Role

We are looking for a highly talented, energetic team player who has experience in Monitoring and comes from a system admin background (Windows/ Linux) or similar hosting platforms. Our Associate Service Reliability engineers are persistent problem solvers, always focused on mitigating issues and owning a problem until a resolution is in place. To accomplish this, they work in close collaboration with L1/ L2 teams, various engineering & PS teams across org. They are responsible to make sure the sites & services are reliable (available, reachable, scalable, secure & compliant). They own monitoring of the entire infra and products and are involved in developing tools to analyze vast amounts of alarms to find trends and suggest improvements for Service reliability.

As part of this team, the successful candidate will deliver 24×7 operations for multiple product lines of Nuance Communications. You will be supporting the products and external customers directly. This role maintains a unique position to see the entire division and interact across all international teams as well as hold an important structural part of the organization.

Principal Roles and Responsibilities of Associate SRC Engineer Role

Monitoring

• Monitor different tools and applications to identify issues with infrastructure and/ or Products.
• Execute routine checklists to validate system functionality and perform health checks.
• Monitor alerts mailbox and Event Management systems for alarms.
• Monitor Application dashboards for indications of incidents.
• Properly document and escalate incidents to L2/ L3 teams (Storage, SysEng, NetEng, SRE, DevOps & R&D)
• Responsible for all server and network-related support issues, ensuring support issues are resolved within the SLA and to the satisfaction of the customer.

Incident Management

• Responsible for all incidents which have been escalated from customers/ service delivery managers or identified through events and alerts.
• Interacting with internal stakeholders and external customers to assist them with their queries and requests –service requests, emails, and calls.
• Invoke Incident Management process for Incidents that cannot be resolved within this team (Open the conference Bridge if needed)
• Keeping stakeholders/ customers informed about the outages/ status update.

Nuance Communications Job Openings | Eligibility Criteria

The aspirants who have the following Qualifications and skills as Nuance Communications Eligibility Criteria can start applying for the Nuance Communications Recruitment 2021 Drive without any second thought.

Qualifications

• Work Experience: 0 to 3 years of relevant experience in monitoring and product technical support and/ or operations center. Redhat/ Microsoft certifications are a must for freshers.
• Education: Bachelor’s degree or equivalent demonstrated work experience with an emphasis on production support of high-capacity mission-critical systems.

Technical Skills

• Experience in supporting and troubleshooting large-scale distributed systems covering application, Operating Systems, and IT infrastructure stack.
• Basic understanding of IT concepts and IT Infrastructure Stack.
• Excellent understanding and hands-on experience with any of the monitoring tools. (Experience with Zenoss, Nagios, Check_MK would be preferred)
• Good understanding of server operating systems – Linux or Windows.
• Experience in product tech support role in an enterprise organization.
• Ability to solve operational related challenges through automation or process-related improvements.

Required Skills

• Excellent interpersonal and communication skills.
• Excellent stakeholder and customer handling skills.
• Self-motivated and proactive, with demonstrated creative and critical thinking capabilities.
• Ability to develop and plan for longer-term projects to directly impact the SRC and LOB relationship and our understanding and ability to support the related products.
• Phone and email-based direct customer support for escalated issues.
• Efficient problem-solving skills, mediation, and stakeholder relationship-building skills.

Preferred Skills

• Basic server administration (Linux or Windows) & operational support skills in a production environment.
• Experience with any automation tools and/or scripting language experience like Bash/ PowerShell/ Python/ Pearl/ UI Path (RPA) would be an added advantage.
• Technical Product Support skills.

Nuance offers a compelling and rewarding work environment. We offer market-competitive salaries, bonuses, equity, benefits, meaningful growth and development opportunities, and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.

How To Apply For Nuance Communications Recruitment 2021?

The aspirants who are waiting for the process to apply for the Nuance Communications Recruitment 2021 Drive, can get the detailed step-by-step procedure from this part. Moreover, aspirants can straightaway click the below link to complete the Nuance Communications Registration Process.

• Visit the official site @ nuance.com.
• The Home Page is visible on the screen.
• Aspirants should scroll down the page and can find the Careers section.
• Search for the Associate SRC Engineer Nuance Job Opening.
• When a link appears click on it or directly hit the arranged link on this page.
• If candidates meet the Nuance Communications Eligibility Criteria, then fill out all the particulars in the respected fields and upload the required documents.
• Finish the Nuance Online Registration Process.

We anticipate the arranged information on Nuance Communications Recruitment 2021 Drive is helpful. Our @ Freshers Now team will be always ready to notify the latest Nuance Communications Job Openings for Freshers in Pune, India.