SAP CRM Quiz – SAP CRM MCQ Online Test

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Are you aiming to be the best in SAP CRM Quiz? Then let’s begin this session and take the below SAP CRM Online Test. Also, we are equipping the multiple choice questions related to the SAP CRM MCQ on the current page. Moreover, this SAP CRM MCQ Online Test consists of the different items from different levels. So, by this test one can prove the talent and can improve more. Furthermore, candidates can know all the information related to the SAP CRM Quiz. Therefore, candidates have to do more practice on the SAP CRM Multiple Choice Questions to meet the competitive levels. So, check this entire post for more updates and make use of it.

Details About SAP CRM Quiz

So, here in this portion, one can have a broad look at the table entitled. As you check it, you can gain an overview regarding the SAP CRM Online Test. Thereby the aspirants can check the type of questions asked in the exam, and also the kind of exam. Hence, let us clear you that this is a Multiple Choice Questions type exam.

SAP CRM MCQ Quiz Instructions

Before the SAP CRM Online Test, all the contenders should follow the instructions.

• Each question carries one mark each.
• Be cautious while moving to another question.
• The total number of questions in the SAP CRM Online Test is 25.
• Also, there is no negative marking
• To Submit your answers, click on Submit Test button shown at the bottom of this page.
• And, do not refresh the Page.

SAP CRM Online Test

What does CRM stand for in SAP CRM?
A) Customer Relationship Management
B) Central Resource Management
C) Current Resource Management
D) Customer Resource Management
Answer: A
Explanation: CRM stands for Customer Relationship Management in the context of SAP CRM. It is a business strategy that focuses on managing relationships with customers to improve customer satisfaction and drive business growth.

In SAP CRM, what does IC stand for?
A) Incentive Commission
B) Interaction Center
C) Information Control
D) Integrated Communication
Answer: B
Explanation: IC stands for Interaction Center in SAP CRM. It is a component that provides a centralized platform for handling various customer interactions, such as telephone calls, emails, chat, and social media, in a contact center environment.

What is the purpose of the “Action Box” in SAP CRM?
A) To display notifications related to actions to be performed
B) To store customer data
C) To manage sales opportunities
D) To track service requests
Answer: A
Explanation: The “Action Box” in SAP CRM is used to display notifications related to actions that need to be performed, such as follow-up activities, appointments, or tasks. It helps users to stay organized and keep track of their pending actions.

What is a “Business Partner” in SAP CRM?
A) A company’s financial status
B) A customer’s purchase history
C) A vendor’s product offerings
D) A party with whom a business has a relationship
Answer: D
Explanation: In SAP CRM, a “Business Partner” refers to a party with whom a business has a relationship, such as a customer, vendor, or competitor. It is used as a central entity for managing all types of business partners and their interactions in the CRM system.

Which of the following is not a component of SAP CRM?
A) Sales
B) Marketing
C) Human Resources
D) Service
Answer: C
Explanation: Human Resources (HR) is not a component of SAP CRM. SAP CRM focuses on managing customer-related processes, such as sales, marketing, and service, to optimize customer engagement and satisfaction.

What is the purpose of the “Middleware” in SAP CRM?
A) To manage sales leads
B) To integrate SAP CRM with other systems
C) To create marketing campaigns
D) To track service requests
Answer: B
Explanation: The “Middleware” in SAP CRM is used to integrate SAP CRM with other systems, such as ERP systems, external databases, or third-party applications. It enables seamless data exchange and process integration between different systems, ensuring smooth end-to-end business processes.

Which of the following is not a feature of the “Activity Management” in SAP CRM?
A) Appointment scheduling
B) Task assignment
C) Budget tracking
D) Document management
Answer: C
Explanation: Budget tracking is not a feature of “Activity Management” in SAP CRM. Activity Management focuses on managing activities, such as appointments, tasks, or emails, related to sales, marketing, or service processes. Budget tracking is typically managed through other components, such as Financial Accounting or Controlling.

In SAP CRM, what does ERM stand for?
A) Enterprise Resource Management
B) Employee Relationship Management
C) Entity Relationship Model
D) External Resource Management
Answer: B
Explanation: ERM stands for Employee Relationship Management in SAP CRM. It is a component that focuses on managing employee-related processes, such as performance management, time management, and training, to optimize employee engagement and productivity.

What is the purpose of “Product Master” in SAP CRM?
A) To manage sales leads
B) To create marketing campaigns
C) To track service requests
D) To manage product information and pricing
Answer: D
Explanation: The “Product Master” in SAP CRM is used to manage product information and pricing. It stores details about products, such as product descriptions, specifications, pricing, and discounts. It is used in various CRM processes, such as sales, marketing, and service, for product-related activities.

Which of the following is not a function of “Opportunity Management” in SAP CRM?
A) Sales forecasting
B) Lead management
C) Pipeline analysis
D) Service request tracking
Answer: D
Explanation: Service request tracking is not a function of “Opportunity Management” in SAP CRM. Opportunity Management focuses on managing sales opportunities, such as lead qualification, sales forecasting, pipeline analysis, and opportunity tracking, to improve sales performance and revenue generation.

What is the purpose of “Quotation Management” in SAP CRM?
A) To manage sales leads
B) To create marketing campaigns
C) To track service requests
D) To create and manage sales quotations
Answer: D
Explanation: “Quotation Management” in SAP CRM is used to create and manage sales quotations. It allows sales representatives to create and send quotations to customers, track quotation status, and manage pricing and discounts, leading to efficient sales quotation processes.

What is the purpose of “Service Contract” in SAP CRM?
A) To manage sales leads
B) To create marketing campaigns
C) To track service requests
D) To manage service level agreements with customers
Answer: D
Explanation: “Service Contract” in SAP CRM is used to manage service level agreements (SLAs) with customers. It allows businesses to define and manage SLAs, track service performance against SLAs, and generate service reports, ensuring timely and quality service delivery.

Which of the following is not a component of “Marketing” in SAP CRM?
A) Lead Management
B) Campaign Management
C) Opportunity Management
D) Loyalty Management
Answer: C
Explanation: Opportunity Management is not a component of “Marketing” in SAP CRM. Marketing in SAP CRM typically includes components such as Lead Management, Campaign Management, Loyalty Management, and others, which focus on managing marketing-related processes to improve customer engagement and drive revenue.

What is the purpose of “Partner Processing” in SAP CRM?
A) To manage sales leads
B) To create marketing campaigns
C) To track service requests
D) To manage relationships with business partners
Answer: D
Explanation: “Partner Processing” in SAP CRM is used to manage relationships with business partners, such as customers, vendors, and competitors. It allows businesses to define and maintain partner profiles, roles, and relationships, enabling effective partner management and collaboration.

What is the purpose of “Service Request Management” in SAP CRM?
A) To manage sales leads
B) To create marketing campaigns
C) To track service requests
D) To manage service orders
Answer: C
Explanation: “Service Request Management” in SAP CRM is used to track service requests from customers. It allows businesses to capture, categorize, prioritize, and track customer service requests, leading to efficient service request handling and resolution.

Which of the following is not a function of “Case Management” in SAP CRM?
A) Case creation and assignment
B) Case escalation and notification
C) Case pricing and billing
D) Case closure and reporting
Answer: C
Explanation: Case pricing and billing is not a function of “Case Management” in SAP CRM. Case Management focuses on managing customer inquiries, complaints, or issues, including functions such as case creation, assignment, escalation, notification, closure, and reporting.

What is the purpose of “Territory Management” in SAP CRM?
A) To manage sales leads
B) To create marketing campaigns
C) To track service requests
D) To define and manage sales territories
Answer: D
Explanation: “Territory Management” in SAP CRM is used to define and manage sales territories. It allows businesses to define territories based on various criteria such as geography, industry, customer size, or product line, and assign sales representatives to territories, leading to efficient sales territory management and customer coverage.

Which of the following is not a component of “Interaction Center” in SAP CRM?
A) Email Response Management
B) Web Channel Management
C) Fax Response Management
D) Employee Performance Management
Answer: D
Explanation: Employee Performance Management is not a component of “Interaction Center” in SAP CRM. Interaction Center typically includes components such as Email Response Management, Web Channel Management, Fax Response Management, and others, which focus on managing customer interactions through various channels for efficient customer service.

What is the purpose of “Workflow Management” in SAP CRM?
A) To manage sales leads
B) To create marketing campaigns
C) To track service requests
D) To automate business processes and approvals
Answer: D
Explanation: “Workflow Management” in SAP CRM is used to automate business processes and approvals. It allows businesses to define and manage workflows, which are sets of rules that automate tasks, notifications, approvals, and escalations based on predefined conditions, leading to efficient and streamlined business processes.

Which of the following is not a function of “Complaints and Returns” in SAP CRM?
A) Complaint registration and tracking
B) Returns management
C) Order management
D) Quality management
Answer: C
Explanation: Order management is not a function of “Complaints and Returns” in SAP CRM. Complaints and Returns typically include functions such as complaint registration and tracking, returns management, quality management, and others, which focus on managing customer complaints, returns, and quality issues for effective resolution and customer satisfaction.

About SAP CRM

SAP Customer Relationship Management is called as the integrated Customer Relationship Management module by the SAP. It helps any organization to achieve their business goals. And this technology allows them to perform all the Customer Relationship tasks efficiently. Moreover, this CRM is one of the critical components for making the business strategy for medium and large-scale organizations, and it also helps in understanding the customers, their needs, and customer service effectively. Furthermore, the SAP CRM includes the below sub-modules that support some of the critical functions of the Customer Relationship Management. They are

• SAP CRM Sales and Marketing
• SAP CRM Analytics, Service
• SAP CRM Web Channel like E-Marketing, CRM Mobile, etc.
• SAP CRM Interaction Center IC and the SAP Hybris

Furthermore, the SAP CRM provides you with several benefits

• You can use flexible and the process-based deployment options.
• It allows you to use the cross-industry and industry-specific end-to-end business processes.
• Moreover, it provides you an open, adaptable technology platform powered by the SAP NetWeaver.

Benefits Of Practicing The SAP CRM Quiz

• Aspirants can know the details of SAP CRM.
• Candidates can obtain experience in problem-solving nature.
• Moreover, they can cope up with the proper world knowledge is essential
• So, by facing this online quiz, you can gain insight into the type of questions asked in the interview.
• Also, every individual can gain the Time management, Accuracy, Durability, Speed.
• Also, the candidates can be active in the programming languages, primary education is essential, which you can gain through these online mock tests.
• These type of questions will help you more in Marketing.

How To Check SAP CRM Online Test Results

The results will be available on this site itself. After the completion of the test, candidates click on Submit the test. Also, this helps you to submit your answers. Once your responses get sent, you can check your results. Moreover, candidates can gain much interest and depth in the respective topic.

Hence, we feel that all the content given above is utilized by every individual and practiced well. Have any queries? Then you can leave a comment in the comment section too that appears on this website Freshers Now.