Sophos Off Campus 2024 Recruitment Drive for Freshers

Sophos Off Campus 2024 – Sophos Off Campus Drive 2024 offers exciting job opportunities for fresh graduates in Ahmedabad and Bangalore. As a leading IT company, Sophos values talent and welcomes individuals from diverse backgrounds to join their team. With a focus on providing exceptional IT solutions, Sophos Jobs 2024 offers a dynamic work environment and more growth opportunities. For more information about Sophos Careers 2024 check the below sections.

Sophos Off Campus 2024 Recruitment Drive for Engineer

Sophos Off Campus 2024 Recruitment Drive for Cloud Engineer

Sophos Off Campus 2024 – Overview

Sophos Off Campus 2024 – Job Role

• Works closely with the Technical Support Engineers, Sales Ops, Licensing Team, and regional counterparts.
• Supports Team Leaders across the business/ department.
• Reports to Customer Care Manager.
• Assist Sophos customers, prospects, and partners by answering telephone calls (primarily) and replying to emails in line with departmental measures, which include average call time and call wait times, with a focus on high quality, accuracy, and customer satisfaction.
• Document and record all activity and communication with customers over the telephone and email according to departmental quality standards.
• Record all activity in the department’s call logging system, updating cases every day so that progress can be tracked with each customer’s incident, viewed via the customer portal, and reports generated for high-profile customers.
• Handling customer complaints and escalations professionally and helpfully.
• Meet or exceed departmental goals for Case Management, Phone, and Email response times, and Customer Satisfaction scores.
• Answer questions as well as ask questions to obtain a full understanding of what information is being requested.
• Analyze and clarify customer queries through troubleshooting and researching existing knowledgebase articles/ known issues and provide the information requested or ascertain who best can provide the information and route the request to the proper person.
• Actively participate in team and departmental meetings by providing feedback on current day-to-day activity and recommendations for improvement.

Sophos Off Campus 2024 – Skills

• Ability to look for new/ better ways to improve customer interactions and experiences.
• Excellent listening, verbal, and written communication skills, inspiring confidence while leading customers through the steps to resolve issues via phone, chat, and email.
• Desire to act in the best interest of the customer.
• Tailor communication style to adapt to various customer requirements.
• Handle escalated calls while using good judgment to make sound recommendations.
• Exercises judgment within defined procedures and practices to determine appropriate action.
• Demonstrated self-starter who is willing to change quickly between roles, duties, and tasks.
• Collaborative team player who helps build team morale. Positive and friendly demeanor.
• Working within a matrix structure, working with peers and senior members of the Technical Support Team alongside other departments within Sophos.
• Experience in handling customer inquiries via email systems.

How to Apply for Sophos Off Campus Drive 2024?

For more updates about Sophos Job Openings 2024, visit this page and follow our Freshersnow.com website.

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