Sopra Steria Off Campus 2024 – Sopra Steria offers exciting opportunities for freshers through its Off Campus 2024 Recruitment Drive. The Sopra Steria Careers 2024 company is seeking Service Desk Junior Engineers in Infrastructure Management with qualifications such as B.E./B. Tech or MCA. This presents an excellent chance for newcomers to embark on a promising IT career. Don’t miss the chance to kickstart your career with Sopra Steria. For more information, check the below content.
Sopra Steria Off Campus 2024 Recruitment Drive for Process Executive
- Job Role: Specialist Process Executive
- Qualifications: Bachelor’s degree in a relevant field.
- Skills:
- Proven experience as a Trainer in a BPO or similar environment.
- Strong expertise in Voice & Accent training, call quality assessment, and soft skills development.
- Excellent communication and presentation skills.
- Ability to create engaging and effective training materials.
- Experience: 1 – 4 years
- Job Type: Full Time
- Location: Noida
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| Sopra Steria Off Campus 2024 Recruitment – Important Link |
| To Check & Apply for Sopra Steria Off Campus 2024 Recruitment Drive |
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Sopra Steria Off Campus 2024 Recruitment Drive for Service Desk Junior Engineer
- Job Role: Service Desk Junior Engineer-Infrastructure Management
- Qualifications: Any Graduate
- Skills:
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Strong working knowledge of Operating Systems, MS Office, Active Directory, VPN, ServiceNow, etc.
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Excellent communication skills (written & verbal).
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Knowledge of ITIL framework and practices.
- Experience: 0 – 1 year
- Job Type: Full Time
- Location: Noida
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| Sopra Steria Off Campus 2024 Recruitment – Important Links |
| To Check & Apply for Sopra Steria Off Campus 2024 Recruitment Drive |
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Sopra Steria Off Campus 2024 Recruitment Drive for Voice Process Associate
- Job Role: BPS – Voice Process Associate
- Qualifications: Any Graduate
- Skills:
- BPS Customer Service/ Customer Handling experience.
- Excellent communication skills (spoken and written).
- Excellent computer proficiency.
- Experience: 1 – 2 years
- Job Type: Full Time
- Location: Noida
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Sopra Steria Off Campus 2024 for Graphic Designer Executive
- Job Role: Graphic Designer Executive
- Qualifications: Bachelor’s degree, Visual Arts, or related field.
- Skills:
- Solid understanding of design principles, typography, color theory, and layout techniques.
- Attention to detail and ability to work on multiple projects simultaneously while meeting deadlines.
- Strong communication and collaboration skills.
- Adaptability and openness to feedback and constructive criticism.
- Experience: 1 – 4 years
- Job Type: Full Time
- Location: Noida
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| Sopra Steria Off Campus 2024 Recruitment – Important Links |
| To Check & Apply for Sopra Steria Off Campus 2024 Recruitment Drive |
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Sopra Steria Recruitment 2024 – Overview
| Company Name |
Sopra Steria |
| Job Role |
Service Desk Junior Engineer-Infrastructure Management |
| Experience |
0 – 1 year |
| Qualifications |
B.E./ B. Tech/ MCA |
| Category |
IT Jobs, Off Campus |
| Location |
Noida |
| Website |
www.soprasteria.com |
Sopra Steria Jobs 2024 – Job Description
- Handling calls, Emails, Chats, incidents and Manage alerts. Event on the ticketing & monitoring tool, taking necessary details, and ensuring the call is dealt with.
Log details of all incidents. Alerts/events and problems utilizing standard reporting methods.
- Provide first-line fixes, utilize relevant procedures, or escalate problems.
- Use supplied checklists and ensure that problems highlighted are followed up.
- Maintain procedures compliant with ITIL, the company’s quality management system.
- Knowledge of Computer, IT infrastructure, Printers, MS-office products, networks, servers Etc. and their components.
- Escalate tickets to L2 and L3 as appropriate and follow up for the resolution.
- Experience in handling international (European Geographics) clients.
- Tracking and documenting any changes made to KB article and creating of KB article.
- Ability to work a flexible schedule outside of typical business hours.
- Will be responsible for Incident Review in ServiceNow using defined quality criteria for all P1 and P2 Incidents
- Ensure that the Incident management documentation process is being performed with a high level of quality.
Sopra Steria Job Openings 2024 – Skills
- Strong working knowledge of Operating Systems, MS Office, Active Directory, VPN,
- ServiceNow, Network devices and its Components, etc.
- Knowledge of Monitoring tools like Tivoli, Swivel, Nagios, etc.
- Excellent communication skills (written & verbal)
- Knowledge of ITIL framework and practices.
- Provide timely responses to all incidents, outages, and performance alerts.
- Categorize issues for escalation to appropriate technical teams.
- Categorize and record reported queries and provide solutions.
- Monitor issues from start till resolution.
- Escalate, if needed, unresolved problems to a higher level of support
- Ability to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements with a proven track record of operational process change and improvement.
- Ensure timely follow-up with cross-functional teams via e-mails, phone calls, and MS teams.
How to Apply for Sopra Steria Off Campus Drive 2024?
| Sopra Steria Careers 2024 – Important Links |
| To Apply for Sopra Steria Careers 2024 |
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