S&P Global Off Campus 2025 Recruitment Drive for Freshers

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S&P Global Off Campus 2025 – S&P Global is Conducting an Off Campus Drive of 2025 for the role of Associate, IT Service Operations. This is an excellent opportunity for freshers and qualifications with any graduate is eligible to Apply. This job location is in Gurgaon, India. For more information about S&P Global Job Openings 2025, Check the below sections.

S&P Global Off Campus 2025 Drive for Data Analyst

S&P Global Off Campus Recruitment 2025 Overview

S&P Global Jobs 2025 – Responsibilities

• The role Directly responsible and accountable for the delivery of excellent end-user support to colleagues across all OSTTRA locations (APAC, India, UK and US) while being an integral member of larger EUC global support.
• Act as the first point of contact for the business, logging, triaging, managing, and resolving incidents and service requests across all OSTTRA EUC technologies
• Provide first and second line support via telephone support, email, live support, in person walk ups and managing queues from Self Service Portal, chats, emails and other channels.
• Identify, troubleshoot, resolve all support issues relating to OSTTRA Group corporate laptop, productivity & collaboration suites, telephony, video conferencing and associated business applications.
• Providing effective handover and escalation when necessary
• Effectively deal with all workloads within agreed Service Level Agreement periods.
• Ensure that information security considerations and controls are in place and always adhere to the Information Security policies.
• Provide advanced remote and deskside technical support for desktop (laptop) and telephony environment. Knowledge of Microsoft Windows 10, AD, MS Endpoint Management, Microsoft Endpoint manager, SCCM, Autopilot, Cloud App security Microsoft 365, Google Workspace and storage solutions and audio/visuals desktops/laptops/printers)Knowledge should also include hardware support (including
• Responsible for working with third party service providers to ensure end to end support is maintained as required.
• Document, maintain, use and share appropriate product and services knowledge articles and learn about new products and services as required
• To keep up to date with developments within the organization that may have an impact on the user experience.
• To fulfil any additional / ad hoc duties as required to meet the needs of the business

S&P Global Careers 2025 – Qualifications and Skills

• In depth experience & expertise on Google Workspace is a must.
• In depth experience & expertise on Microsoft 365 is a must.
• Understanding and experience of Microsoft Exchange/Active Directory/Microsoft 365, creating and managing emails accounts, creating and amending distribution groups, creating, amending and troubleshooting issues with user accounts and permissions, including Group policies.
• Ability to work from ITSM tools such as Jira and self-prioritize workstack. Act on initiative with minimal management, and on multiple tasks concurrently
• In depth knowledge of Windows 10/11.
• Knowledge of standard range of desktop applications and hardware
• Follow-me print solutions.
• Understanding of mobile devices – iOS and Android and mobile device management (Microsoft Endpoint manager and Google MDM).
• Knowledge and experience of using anti-virus systems.
• Knowledge of networking configuration LAN/WAN and wireless connections, with a technical ability and understanding of FTP, SSL etc hardware and operating systems (e.g. Windows, Linux, Apple) , storage solutions Desktop/Laptop/Telephony.
• Working knowledge and understanding of Experience with basic networking protocols and network services including DNS, DHP and TCP/IP.
• Basic understanding of IT Security, network protocols, firewall and VPN configurations, as well as remote access, content filtering, spam filtering, malware and virus protection
• Knowledge of audio and video conferencing technologies.
• Knowledge and understanding of End User Collaboration systems – email, chat, voice video, conferencing etc.
• Previous experience within a Technical Service Desk/Desktop role in a Customer Service environment.
• Professional qualifications: ITIL v3 Foundation, Service Desk Institute SDA or equivalent ITSM qualification.
• Experience & expertise in working with JAMF.
• As this is a global role, some international travel may be necessary.

How to Apply for S&P Global Off Campus Drive 2025?

Apply Here

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