Sprinklr Off Campus 2024-2025 Recruitment Drive for Freshers

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Sprinklr Off Campus 2024-2025 – Sprinklr is offering off campus drive in Bangalore for the position of Sr. Technical Support Engineer. This is an excellent opportunity for freshers and candidates with 5 years of experience and qualifications any graduate can apply. For more information about Sprinklr Job Openings 2024-2025, Check the below sections.

Sprinklr Off Campus Recruitment 2024-2025 | Overview

Sprinklr Jobs 2024-2025 | Responsibilities

• Respond to customer inquiries/ reported bugs received via tickets to ensure their continued access & usage of the Sprinklr platform.
• Troubleshoot technical issues to provide timely & accurate resolution to the customer/any other stakeholder-raised issues, bugs, concerns, etc.
• Identify platform gaps/issues, while investigating and analyzing customer-reported issues to identify the root cause and provide effective solutions.
• This may involve debugging software, examining logs, or replicating problems in a controlled environment.
• Ensure quality resolution to avoid escalations from customers and reopening of issue tickets.
• Assume responsibility for developing detailed knowledge about specific products & to stay up to date with the latest releases, new features, etc.
• Collaborate with cross-functional teams, including developers, quality assurance engineers, and product managers, to resolve complex issues and provide feedback for product improvement.
• Escalate critical issues to cross-functional teams to ensure quick resolution and coordinate with the product development team on bug fixes.
• Capturing development areas for product improvement and driving interlocks with product managers and engineering.
• Ensure that the customers/ ticket requestors are educated, and understand the solution provided in the ticket if the issue is longstanding or needs explanation or would benefit the customer experience.
• Create and maintain detailed documentation, such as knowledge base articles, FAQs, and troubleshooting guides, to assist customers and support colleagues in resolving common issues efficiently.
• Conduct testing and quality assurance activities to identify and report product defects or potential areas for improvement.
• This may involve participating in beta testing programs or performing regression tests after bug fixes or product updates.
• Analyse support processes, identify areas for improvement and implement solutions to enhance the overall customer experience and optimize support operations.
• Assist Customers to seamlessly use our platform, while meeting all requirements and fulfilling expectations regarding the ticket resolution. Be at the forefront in case of customer escalation, if any, and do RCA, and ensure customer sentiment is maintained positively.
• Share learning with the team and take corrective actions as deemed necessary.
• Ensure that the SLAs and ticket resolution times are met on time while multitasking on different tickets and coordinating with the Account team/ Customer/ Engineering team.

Sprinklr Careers 2024-2025 | Skills

• Excellent written and verbal communication skills.
• Strong technical background with advanced computer skills/ Strong analytical and problem-solving skills.
• Ability to work independently and as a member of a team.
• Ability to work effectively to meet the SLAs and juggle several tickets/priorities simultaneously.
• Passion for solving customer concerns and commitment to client delight.
• A drive to dig into the details of a system or process to solve customer problems.
• Zeal to learn and constantly upgrade skills in a fast-changing work environment.
• Ability to think on your feet and remain calm under pressure.
• Self-motivated, takes initiative, and assumes ownership.
• Ability to work in a highly collaborative and fast-paced environment.
• Strong teamwork – willingness and ability to get help from team members when required, and the good judgment to know when to seek help.
• Experience in Web technologies, CRM or SaaS platforms, and/or digital marketing experience in social platforms.
• Experience coding or scripting in one or more JavaScript, Python, Java, and Node.
• Understanding of data storage technologies/databases. Ex- MongoDB, MySQL, etc.
• Understand & excel in deciphering technical aspects like – Graylogs, Kibana, API Browser, Query Executor, Restricted Curls, and Runner Logs.

How to Apply for Sprinklr Off Campus Drive 2024-2025?

Apply Here

Take the first step towards an exciting career in IT support by participating in the Sprinklr Off Campus 2024. For more information and updates on IT job opportunities, make sure to stay connected with our website, Freshersnow.com.