TIBCO Recruitment 2022 | Support Engineer Openings in Pune

TIBCO Recruitment 2022 | Support Engineer Openings in Pune: Are you ready to make your ambitions a reality? If so, check this article to know about the Support Engineer Openings in TIBCO. The recruiters of the TIBCO company are looking for talented and capable technologists to take your career to the next level. Join their team today and fulfill your career potential. The Support Engineer role requires a lot of focus on problem solving and innovative thinking. Candidates having a Bachelor’s/ Master’s degree in Computer Engineering, Computer Science, or equivalent (BE/ ME/ MCA) with 0 to 3 years of relevant IT experience are eligible to apply for the TIBCO Recruitment 2022. Apply now for the opportunity using the link given below to grow your career and help innovate ahead of what’s possible.

TIBCO Recruitment 2022 | Support Engineer Openings in Pune

TIBCO Recruitment Role Overview

This role requires a lot of focus on problem solving and innovative thinking. Identifying solutions by understanding the problem requires a great deal of technical expertise so you should have the appetite to hone your existing skills and learn new ones as you continue working on some of the most challenging customer problems. You will be joining a team where colleagues with different competencies work closely together to solve challenging tasks. There are always engaged people with lots of commitment and energy around you. You will find an energetic, welcoming and informal work environment that supports collaboration and creativity to make success happen. Many of us choose to stay here for a long time.

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TIBCO Recruitment | What You’ll Do

• Provide phone/ email/ Zoom consultation to debug customer problems of low to medium complexity.
• Develop good communication skills (phone/ email) to provide support to the TIBCO customer base.
• Understand the product issues reported by the customer and reproduce it locally in the support lab.
• Provides prompt and accurate feedback to customers.
• Work with the senior members in the group to provide workarounds for the customer reported issues.
• Escalate issues to senior members in the group when unable to overcome obstacles.
• Learn from escalated issues and avoid repeated escalations of the same problem type.
• Create Change Requests (CRs) for the defects/ enhancements reported by the customer.
• Work on the assigned TIBCO product (mostly one) and learn all the areas of that product.
• Learn the technologies required for supporting the TIBCO product.
• Learn other TIBCO products that are required for better understanding of the TIBCO product that you are working on.
• Creates Knowledge Base articles (FAQ/ Solutions) for the Service Requests that have repeat value.
• May need to work in the following shifts on a rotation basis:
• APAC/ Early morning shift (~4:30 am – 1:30 pm IST)
• EMEA shift (~12:30 pm – 9:30 pm IST)
• US East shift (~3 pm – 12 am IST)
• US West or night shift (~9:00 pm – 6 am IST)

TIBCO Careers | Nice to have (Any of these)

• Product/ Application support experience, JAVA/ Database certification
• TIBCO product knowledge/ experience
• Knowledge of different Authentication/Authorization mechanisms e.g. Basic, OAuth, Kerberos etc.
• Knowledge of Cloud technologies and different services e.g. AWS, Docker, RedShift.. etc TLS/ SSL concepts and its working mechanism.
• Process Management, Memory Management, Performance management , application Scaling etc.

TIBCO Requirements

• Bachelor’s/ Master’s degree in Computer Engineering, Computer Science, or equivalent (BE/ ME/ MCA) with 0-3 years of relevant IT experience.
• Good troubleshooting and analytical skills Good knowledge of programming languages (JAVA/ C/ C++/ .Net) and debugging skills.
• Good understanding of Unix and Windows operating systems and ability to simulate/ debug problems on these.
• Working knowledge of several of these technologies:J2EE, JMS, XML/ XPATH, Web services, web development, app/ web servers, networking, TCP/ IP, HTTP, SOAP will be an added advantage.
• Good knowledge of databases (Oracle/ SQL server/ DB2) and proficient in writing/ analysing SQL queries.
• Excellent verbal and written communication skills
• Enjoys working with people Strong customer orientated attitude
• High level of personal motivation
• Proven capability to own, drive and take responsibility
• Ability to work in an international multi site environment.

Ensure before applying that you are eligible to apply for the TIBCO Recruitment 2022 or TIBCO Careers. Follow this site @ freshersnow.com regularly for new IT job notifications.