Unisys Recruitment 2024 Drive for Freshers

Unisys Recruitment 2024 – Unisys is conducting its 2024 Recruitment drive, offering opportunities for the role of Service Desk Associate (International Voice Support). Candidates with 1 to 4 years of experience and a university degree or equivalent education are eligible to apply. These IT job openings are based in Bangalore. For more information, about Unisys Job Openings 2024, Check the below sections.

Unisys Recruitment 2024 Drive for Service Desk Associate L1

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Unisys Recruitment 2024 – Overview

Unisys Job Openings 2024 – Responsibilities

• First point of contact for all end user-reported issues or requests.
• Typically provides technical support for Internal and External customers.
• Responsible for providing the first line of telephone technical support of hardware, Operating Systems, sub-systems, and/or applications for customers and/or employees.
• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct common failures.
• Takes end-to-end Ownership of End User Issues till resolution and follow-up as mandated by the process requirements.
• Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
• Maintains call quality and response times as per the agreed SLAs. Maintains records of calls and ensures all cases are updated in the system.
• Support multiple clients through customer service professionalism and insight.

Unisys Jobs 2024 – Qualifications and Skills

• A minimum university degree or equivalent education or equivalent with English as the primary language.
• 1 to 4 years of experience with IT Service Desk (Tech Support Voice Process).
• Excellent verbal and written communication.
• Good Knowledge of Operating Systems, Hardware, Networking, and MS Applications.
• Good knowledge of Microsoft Office Suite (Word, Excel, Outlook, etc.).
• Multitasking and coordination skills.
• Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
• Willingness and ability to work in shifts (24 x 7).
• Education, training, and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level.

How to Apply for Unisys Unisys Job Openings 2024?

For more updates about Unisys Job Openings 2024, visit this page and follow our Freshersnow.com website.

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