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Xpressbees Walkin Drive 2025: Xpressbees is conducting a walkin drive in Pune from 17th to 24th January 2025 for the role of Customer Care Executive. This is an excellent opportunity for freshers and candidates with up to 5 years of experience and qualifications including any graduate to Apply. This Job location is in Pune. For more information about Xpressbees Walkin Drive in Pune, check the below sections.
Xpressbees Walkin Drive 2025 – Overview
| Company Name | Xpressbees |
| Job Role | Customer Care Executive |
| Experience | 0 – 5 years |
| Qualifications | Any Graduate |
| Package | 1.5 – 3 Lacs P.A. |
| Walkin Date | 17th to 24th January 2025 |
| Industry Type | Courier/ Logistics (Logistics Tech) |
| Department | Customer Success, Service & Operations |
| Employment Type | Full Time, Permanent |
| Role Category | Voice/ Blended |
| Category | Walkin |
| Location | Pune |
Xpressbees Walkin Drive for Freshers – Responsibilities
- Manage a high volume of inbound calls (150-180 calls per day) related to logistics and delivery inquiries.
- Provide accurate information and resolve customer issues concerning shipment tracking, delivery schedules, and other logistics-related queries.
- Document all customer interactions, including inquiries, complaints, requests, and resolutions, in the CRM system accurately.
- Escalate complex issues to the appropriate team when necessary and follow up to ensure timely resolution.
- Maintain a positive and professional attitude while handling customer concerns, delays, or shipment changes.
- Collaborate with internal teams to ensure prompt and accurate resolution of customer issues.
- Follow communication scripts, guidelines, and call center protocols to ensure consistency and professionalism.
- Meet performance metrics and targets for call handling time, quality, and customer satisfaction.
- Adapt to rotational shifts and a rotational week off schedule.
Xpressbees Walkin Drive 2025 Details
- Walkin Date: 17th January 2025 – 24th January 2025
- Walkin Time: 9.30 AM – 5.30 PM
- Walkin Address: Building B-1,Unit 1A and 501A,Cerebrum IT Park, Kal , PUNE, Maharashtra, India
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