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Xpressbees Walkin Drive 2024: Xpressbees is conducting a walkin drive in Pune from 16th to 21st December 2024 for the role of Customer Care Executive. This is an excellent opportunity for freshers and candidates with up to 3 years of experience and qualifications including a Bachelor’s degree to Apply. This Job location is in Pune. For more information about Xpressbees Walkin Drive in Pune, check the below sections.
Xpressbees Walkin Drive 2024 – Overview
| Company Name | Xpressbees |
| Job Role | Customer Care Executive |
| Experience | 0 – 3 years |
| Qualifications | Bachelor’s degree |
| Package | 1.5 – 2.25 Lacs P.A. |
| Walkin Date | 16th to 21st December 2024 |
| Industry Type | Courier/ Logistics (Logistics Tech) |
| Department | Customer Success, Service & Operations |
| Employment Type | Full Time, Permanent |
| Role Category | Voice/ Blended |
| Category | Walkin |
| Location | Pune |
Xpressbees Walkin Drive for Freshers – Responsibilities
- Manage a high volume of inbound calls (150-180 calls per day) related to logistics and delivery inquiries.
- Provide accurate information and resolve customer issues concerning shipment tracking, delivery schedules, and other logistics-related queries.
- Document all customer interactions, including inquiries, complaints, requests, and resolutions, in the CRM system accurately.
- Escalate complex issues to the appropriate team when necessary and follow up to ensure timely resolution.
- Maintain a positive and professional attitude while handling customer concerns, delays, or shipment changes.
- Collaborate with internal teams to ensure prompt and accurate resolution of customer issues.
- Follow communication scripts, guidelines, and call center protocols to ensure consistency and professionalism.
- Meet performance metrics and targets for call handling time, quality, and customer satisfaction.
- Adapt to rotational shifts and a rotational week off schedule.
Xpressbees Walkin Interview – Qualifications and Skills
- Bachelors degree / Undergraduate/ 12th pass.
- Previous experience in a call center, preferably in logistics or a related field, is highly desirable.
- Strong communication skills, both verbal and written.
- Ability to remain calm under pressure and manage high call volumes effectively.
- Excellent problem-solving skills with a focus on customer satisfaction.
- Comfortable working in a fast-paced environment with rotational shifts and weekends.
- Proficiency in basic computer skills.
- Good organizational skills and attention to detail.
Xpressbees Walkin Drive 2024 Details
- Walkin Date: 16th December 2024 – 21st December 2024
- Walkin Time: 9.30 AM – 3.00 PM
- Walkin Address: Building B-1,Unit 1A and 501A,Cerebrum IT Park ,Kalyani Nagar , PUNE, Maharashtra, India
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